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ENTERPRISE RESOURCE PLANNING (ERP)

ERP

Customer relationship management (CRM) is an approach to managing a company's interaction with current and future customers. The CRM approach tries to analyze data about customers' history with a company, in order to better improve business relationships with customers, specifically focusing on retaining customers, in order to drive sales growth. One important aspect of the CRM approach is the systems of CRM that compile information from a range of different channels, including a company's website, telephone, email, live chat, marketing materials, social media, and more. Through the CRM approach and the systems used to facilitate CRM, businesses learn more about their target audiences and how to best cater to their needs. However, the adoption of the CRM approach may also occasionally lead to favoritism within an audience of consumers, leading to dissatisfaction among customers and defeating the purpose of CRM

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  • What is ERP?Open or Close

    ERP is an acronym for Enterprise Resource Planning, but even its full name doesn't shed much light on what ERP is or what it does. For that, you need to take a step back and think about all of the various processes that are essential to running a business, including inventory and order management, accounting, human resources, customer relationship management (CRM), and beyond. At its most basic level, ERP software integrates these various functions into one complete system to streamline processes and information across the entire organization.

  • ERP Implementation Best PracticesOpen or Close

    Given the range of functions that ERP encompasses, it should come as no surprise that there are multiple types of ERP implementations. You can choose to build your own custom ERP and program it from the bottom up, though the cost and complexity of taking on such a huge project can make a do-it-yourself approach a poor one.


    Or you can purchase on-premise ERP software and install it on your company's computers and servers. Before investing in an on-site ERP solution, however, consider this sobering fact: Two-thirds of mid-size businesses are running old versions of their ERP software. 1Why the lag? Organizations often decide that the pain required to re-implement incremental releases is too great—especially since each upgrade means the business risks losing critical customizations and integrations. Keeping ERP technology current is key to maximizing its potential, so it's essential to choose a system deployment option that's easy to update and will preserve custom features.

  • On-premise vs CloudOpen or Close

    On-premise ERP systems usually require large upfront and ongoing investments to purchase and manage the software and the related hardware, servers, and facilities necessary to run it. If your company doesn't have a large or experienced IT staff, you may also have to also invest more time and money in additional personnel and train them. Even more importantly, on-premise systems require that your IT team spend a significant amount of their time and budgets ensuring your system is up-and-running when you need it, including maintenance of hardware, server rooms, and more. When its time for your ERP system to be upgraded, IT must then redeploy the system across the various users' computers and re-implement various customizations and integrations that your business installed on your previous software.

  • Is Your Business Ready for an ERP System?Open or Close

    When various front- and back-end systems run separately, it can wreak havoc on the processes that are meant to ensure your company is running smoothly. Without accurate data from sales, inventory management may suffer, while not having the latest information from accounting can trigger a ripple effect on everything from marketing budgets to payroll.